FAQs

  • Do I need an appointment?
Do I need an appointment?
No, we welcome customers into our showrooms during our opening times and our showrooms are always manned. But we do recommend booking an appointment if you are short on time and would like to speak to a designer just so we can make sure that they are free from other appointments and consultations to give you the time you absolutely deserve!
  • Do you charge for your design service? How long will the design take?
Do you charge for your design service? How long will the design take?
No, we don’t charge for our initial design service. Our design service will take a couple of weeks after your initial consultation where we will invite you in for a presentation. We don’t release any plans/images until a contract is agreed. Our designers are hugely experienced – trust us it is worth waiting for their advice and guidance.
  • Do you do Supply Only?
Do you do Supply Only?
Absolutely, we prefer to fit our own products as our installers know our product however we appreciate that you may want to have it fitted by someone else and this is not a problem. Our level of service is the same regardless of whether we are fitting or supply only. We will prepare a ‘fitting pack’ with plans and elevations for your installer and our Installation team as well as designers are on hand to support where required and answer any queries. Our showrooms are kitted out with displays so if your installer wishes to come and look they are more than welcome. We strongly advise that your installer checks the plans prior to any order to ensure that they are comfortable.
  • I don’t live in the North East! How far can you deliver?
I don’t live in the North East! How far can you deliver?
We can deliver our kitchens further afield in the UK from the North East if required. Our designers are well versed in online consultations and we can arrange samples to be sent to you. Whether you are living abroad for the summer and want to get started or your property is further afield we can still offer our services on a Supply Only basis if not North East based.
  • Can we pick our paint colour?
Can we pick our paint colour?
Yes, we can offer our painted kitchens in any colour.
  • Can we use our existing appliances?
Can we use our existing appliances?
Yes. If you have appliances that are still working then we do not encourage replacing them for the sake of it.
  • Can we supply our own work surfaces?
Can we supply our own work surfaces?
We have a great selection of solid worktops, including brands like Silestone, Dekton, and Corian, but you can supply your own If you wish! Please do speak to our designers on advice re planning and selection if you are supplying your own work surfaces. For worktops that don’t come with specialist fabrication and installation, e.g. laminates and wood, we will only fit those supplied by ourselves.
  • Do you ever have a ‘Sale’?
Do you ever have a ‘Sale’?
No – We price honestly all year round and are proud of this. We are aware some companies artificially inflate their price then offer a ‘sale price’ in order to gain quick decisions – this isn’t a practice we engage in and detracts from the key priority of ensuring that your kitchen is designed and created for your needs.
  • How long will the kitchen take to order?
How long will the kitchen take to order?
From agreeing your design the manufacture of your kitchen can take 6-8 weeks. Quality is worth waiting for! Please do ask us if you are on a tighter timescale however.
  • I have only just started my application for planning permission – when should I engage with you?
I have only just started my application for planning permission – when should I engage with you?
When undertaking a home renovation project you want to give yourself plenty of time to consider your kitchen design – quite soon into a build starting your builder will need plans so they can allow for plumbing and electrics so we suggest getting in touch as soon as you have planning permission.
  • Are you truly bespoke or am I limited to set sizes?
Are you truly bespoke or am I limited to set sizes?
Our manufacturer makes our cabinetry made to order so we can fully customise the depth, height and width of cabinets using various door options. We don’t have limitations on sizes which means we can offer a bespoke product that works in your space, for you. Whatever you choose we are confident that the choice we can offer is unrivalled and it is very rare that we are not able to produce something that a customer requests. Due to the nature of our manufacturer we are able to have control and direction over what is produced especially for you.
  • Do you offer build work / architect service?
Do you offer build work / architect service?
We don’t carry out these services ourselves but speak to one of the team as regularly working on sites with builders and architects who we can pass on contact details.
  • What should I bring to my consultation?
What should I bring to my consultation?
Come with an open mind! Any ideas whether you love them or hate them – what you don’t like is just as important as what you do like. Social Media images /mood boards are handy too!
  • Guarantees / Warranty
Guarantees / Warranty
We have been in business for 40 years and are members of the KBSA – a nationally recognised association for independent retailers. Offering our customers further reassurance. We are regulated and inspected by the KBSA to maintain our membership. Our Callerton furniture is guaranteed for 5 years however extended guarantees from our suppliers for moving parts such as hinges, drawer mechanisms, lift ups etc which offer a life time guarantee on their highly engineered components. We will always help and support where we can if any issues are ever to arise.
  • Do you offer a full installation service that is project managed?
Do you offer a full installation service that is project managed?
Yes we do, from taking out your existing kitchen, electrical, plumbing, plastering & flooring work. We will coordinate and manage all aspects of installing you’re new kitchen excluding structural works.